1.Recommendation
Mokwheel strongly recommends that all customers have their bicycle inspected and tested by a certified bicycle mechanic before their first ride. A complete inspection of all components of the bike will help ensure that the bike is safe to ride. Bicycles that have been shipped may arrive with bent or misaligned parts. Mokwheel does not guarantee that the brakes, shifters, motor, stem, rims, spokes, derailleur, fork or other components of the bicycle will be properly secured and adjusted upon arrival. Mokwheel assumes no responsibility for product or incidental damage caused by loose or misaligned parts.
Assembly by the customer is at their own risk and Mokwheel cannot be held liable for improper assembly causing damage to the bike or its components. Damage caused by improper assembly will not be covered by Mokwheel. Parts and/or repair costs resulting from improper assembly are borne by the customer - not by Mokwheel.
2.Two years limited warranty
The two-year limited warranty applies to purchases made through Mokwheel authorized channels. The warranty is non-transferable and applies only to the original owner and the original product.
Mokwheel warrants the equipment to be free from defects in materials and workmanship for a period of two years from the date of purchase when used under normal conditions and maintained in accordance with the requirements described in the instruction manual.
The warranty begins on the date of purchase and does not apply to e-bikes purchased from unauthorized sources. To benefit from the warranty, you must provide proof of purchase and verify the name and address and any other information provided at the time of purchase. If you purchased the product from a dealer or retailer, please contact them regarding their warranty conditions.
3.What is covered by this warranty?
(1)The original device and/or non-wearable parts deemed defective at MOKWHEEL's sole discretion will be repaired or replaced for up to two years from the original purchase date.
*The warranty period for exchange products or promotional gifts is 3 months.
(2) In the case of a replacement device, the warranty coverage ends six months after the date of the replacement device or until the end of the existing warranty, whichever is the latter. MOKWHEEL reserves the right to replace the device with a device of equal or greater quality.
(3) Batteries and motors: Defective batteries and motors will be repaired or replaced free of charge. Only Mokwheel can directly evaluate defective batteries and motors.
In addition, this battery warranty does not cover defects or damage caused by the following acts or circumstances.
a. Using an unsuitable charger to charge the battery.
b. if a seal on the battery is broken or shows signs of tampering.
c. if the battery was used in a device other than the intended bicycle.
4.What is not covered by this warranty?
(1) Normal wear and tear of wear parts (particularly tyres, tubes, brake pads, cables, housings, handles, chain and spokes) that require regular maintenance are subject to intended use and are not covered by the warranty. Spare parts are available on MOKWHEEL.
(2)Any device that has been tampered with or used for unintended purposes.
(3) Damage caused by the use of the bicycle in a competition or other applications outside of its normal intended use.
(4)Damage caused by improper use, misuse, negligent handling, failure to perform required maintenance (e.g. failure to keep the motor or battery shaft free of fluids and other contaminants), or damage due to mishandling.
(5)Consequential and incidental damages or defects caused by failure to follow the instructions in the user manual, force majeure, misuse, negligence and improper handling.
(6) Damage caused by improper tools or inadequate maintenance work on the bicycle not authorized by MOKWHEEL.
(7) Damage resulting from the addition of substandard equipment, parts or technical modifications.
(8)These defects also include damage caused by shipping, modifying or repairing the product.
(9) Shipping damage is not covered by the warranty. Customers must report shipping damage here or contact our support team within 7 days of receiving the item.
The following are some common wear parts (not exhaustive):
1. Bell
2. Shift lever
3. Rear derailleur
4. Gear cable housing
5. Sprocket
6. Chain
7. Chainring
8. Brake discs
9. Tyres
10. Front mudguard
11. Rear mudguard
12. Kickstand
13. Chainstay protector sticker
14. Front reflector
15. Rear reflector
5. Limited Warranty
Warranty terms for individual components
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Mechanical components
(Non-electrical components and related parts)
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Component
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Warranty period
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Warranty coverage and exclusions
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Front hub, seat post, battery lock, battery base, battery cable cover, lower controller housing cover, rear rack plate, rear rack stays
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1 Year |
Covered:
- Natural deformation
- Welding defects
- Parts becoming detached or breaking
- Manufacturing defects
Not covered:
- Unauthorised modifications
- Accident damage
- Paint finishes and patterns
- Tyres punctured by sharp objects
- Damage caused by human error
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Fork, handlebar, stem, saddle, headset, integrated rear rack, pedals, suspension, battery cover, battery-cover switch unit, standard bottom bracket, battery holder
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1 Year |
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Thumb grips, front rim, rear rim, seat-post clamp, front brake, rear brake
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1 Year |
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Electronic components
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Hub motor
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2 Year |
Covered:
- Defects
- Sensor burnout
-Demagnetisation
Not covered:
- Physical damage
- Water ingress
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Sensor |
2 Year |
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Controller |
2 Year |
Warranty area:
- Maximum 300 charge cycles, whichever comes first. During this time, the battery capacity can be maintained up to 75% of the rated capacity. Defective batteries and motors will be repaired or replaced free of charge. Only Mokwheel can directly assess whether batteries and motors are defective.
Not covered:
- Damage caused by collisions
- Damage caused by improper use or operation
- Battery failure due to non-charging for over a month
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Battery
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2 Year |
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Front light, rear lights, HD multifunction display, charger
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2 Year |
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6.How to receive service
If your purchased product does not function properly under normal conditions during the warranty period, send an email to support@mokwheel.defor help with product care and maintenance, or submit a form here.
Send photos/images so that our technical team can identify the error and help you. If it is a problem that requires replacement, we will send you the component to be replaced and provide you with the appropriate steps.
MOKWHEEL covers shipping costs for all replacement parts under warranty.
7.Important note
By purchasing and using a MOKWHEEL e-bike, the customer acknowledges that cycling involves certain risks and dangers, including but not limited to traffic situations, weather conditions, obstacles or the behavior of other road users. The customer assumes full responsibility for the safe use, maintenance and control of the product. MOKWHEEL is not liable for any loss, injury or damage resulting from improper use or failure to follow safety instructions. Wearing suitable protective equipment is expressly recommended.
